Terms & Conditions

  • Please note that all custom units are made on a sewing machine.
  • Please allow 14-21 business days for custom units from our collection to  process for shipment. Sales may extend processing time.
  • Orders are processed in the order they are received or when hair is received
  • Shipping is 2-7 business days Excluding Weekends
  • **Order will be canceled if hair is not received within the TWO WEEK time frame**
  • Payment due in FULL !
  • Payments can be processed through PayPal, Sezzle, ShopPay, or regular check out..
  • Please make sure you have the CORRECT shipping address. Once the order is placed changes can not be made. 
  • If shipping and billing address are not the same you will be refunded.
  • Once items is shipped a shipping confirmation will be sent via email. Once the carrier has the packages we are no longer responsible for the delivery of the package.
    • Kimbella Kollection LLC is NOT responsible for your unit not fitting properly, if you have failed to provide the correct head measurements.
    • NO REFUNDS OR EXCHANGES 
    • ALL SALES ARE FINAL !!

     

Ready to ship units usually ships within 3-5 business days.

ALL SALE ARE FINAL! NO REFUNDS!

 

If you have any other questions, please email kimbellakollection@gmail.com